my mhealth release new instant, on-demand pop-up virtual ward service to manage and monitor patients with diagnosed or suspected COVID-19

5 Aug, 2020

Available to license directly from my mhealth or from the CCS Spark DPS, COVID-19 Virtual Ward is already helping people across the UK

With the possibility that further waves of COVID-19 will cause yet more disruption to the health service, my mhealth have enhanced their COVID-19 virtual ward app. This new product combines an upgraded app with a wraparound support package, that enables clinical teams to open a virtual ward within 48 hours to safely manage and monitor patients with COVID-19 at home, or in a care home.

The patient is given access to an app that can be used on almost any device (smartphone, tablet, or computer) which records their symptoms as well as observations from a pulse oximeter, twice a day. The app instantly provides patients and their care team with messages/alerts aligned to the new NHS England COVID-19 Remote Monitoring Guidelines

The COVID-19 Virtual Ward comes with a full customer support program for both the clinical site and the patient. Not only have we further refined the application to meet the needs of clinical teams and patients, but we have also streamlined our deployment processes meaning a COVID-19 Virtual Ward can be set up and ready to receive patients within 48 hours, guaranteed. Each patient is supplied with a pulse oximeter directly from us within 24 hours, and we facilitate the admission by assisting patients in using the app and the pulse-oximeter. Patients can be discharged from the ward at any time, and a copy of their stay can now be exported to the clinical record.

On contract signature we will work with clinical teams, local information and clinical governance leads to get all of the approvals, training and permissions in place, so when NHS providers need to activate the ward, all of these processes are covered, reducing the risk of any unnecessary delays.

"This new product is a game-changer for the safe remote management of patients with COVID-19, and combined with our integrated long-term condition platform can optimise patients most at risk during their virtual stay"

COVID-19 Virtual Wards are set up for a one-off fixed fee and can be activated at any time over a 3-year period. The cost includes site setup, training, and the postage/distribution of a pulse oximeter for each patient.
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We want to make sure our product is designed with your needs in mind. To achieve this, we regularly send out surveys and work closely with our Patient & Public Involvement (PPI) group, ensuring that your feedback directly shapes improvements and updates.
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By Jane Stokes July 1, 2025
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A poster about managing chronic obstructive pulmonary disease
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Permission to use received from Rebecca Fowler View poster .
A person is holding a cell phone in their hand.
By Evaluation MMH-E01 January 24, 2025
Results of a service evaluation using myHeart in a large London-based acute NHS Trust. We are pleased to report the outcomes from this recent service evaluation of myHeart and the potential benefit of using the myHeart app to supplement existing cardiac rehabilitation (CR). Cardiac rehabilitation is an essential evidence-based intervention that supports patient recovery following a cardiac event. It offers patients a structured education and exercise programme to aid recovery and support behavioural changes to help reduce the risk of future cardiac health complications. The myHeart app provides a structure educational and exercise intervention that mirrors current CR service delivery as well as supportive self-management tools. Overall, 721 patients were invited to participate in 1 of 4 groups (class-based CR, class-based CR with myHeart, home-based CR and home-based CR with myHeart). A total of 584 patients opted to use class-based CR and of these 43 chose to include myHeart to support them with this. There were 137 patients in the home-based group, with 54 choosing to include myHeart alongside their CR. This 12-week evaluation involved functional, physical and psychological assessments both before and after CR to explore potential changes. Patients were also asked to complete a rating of perceived exertion Borg RPE scale (Borg 6-20). Those in the home-based groups were contacted mid-way through the study. Results identified three key outcomes: 1. Blood pressure, cholesterol, LDL, BMI, HbA1c and exercise were all very similar across the groups with marginal differences across each measure. 2. Drop-out rates (DOR) of patients being invited to attend CR and attending CR were significantly lower in those groups with access to myHeart. * Class only: DOR = 58.2% Class + App; DOR = 25.6% * Home only: DOR = 73.5% Home + App; DOR = 42.6% 3. Those patients with access to myHeart and in the home-based group saw the greatest improvement in anxiety and depression scores. This real-world evaluation provides an encouraging insight into the potential impact of myHeart to supplement CR services, and is suggestive that, as an adjunct to support both class and home-based programmes, myHeart helps to reduce drop-out rates in CR and can assist in reinforcing continuous engagement with CR programmes.